SHOPMAN [Version 2.4.1]

A Shop Management System (SMS) is a comprehensive software application designed to streamline and automate the various daily operations of a retail store, wholesale shop, or boutique. It provides tools for managing inventory, processing sales, maintaining customer records, tracking orders, handling accounts, and generating reports. This system helps store owners and managers improve efficiency, reduce human errors, and enhance the customer shopping experience.

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1. Inventory Management:
       ● Real-Time Stock Monitoring - Automatically updates inventory levels as items are sold or returned.
       ● Stock Alerts - Notifies managers when stock levels are low or products are nearing expiry (for perishable goods).
       ● Barcode Integration - Scans products for quick check-in/check-out, reducing manual entry errors.
       ● Batch Management - Manages products in batches, useful for products with varying expiry dates or versions.
       ● Supplier Management - Stores supplier details, purchase histories, and payment terms.

2. Sales and Billing:
       ● Point of Sale (POS) - Fast and user-friendly interface to record sales, issue invoices, apply discounts, and process payments.
       ● Multiple Payment Methods - Supports cash, card, online payments, mobile wallets, and split payments.
       ● Discount and Promotion Management - Applies discounts manually or automatically based on promotions or loyalty programs.
       ● Refunds and Returns - Manages returns, exchanges, and refunds while adjusting stock levels accordingly.
       ● Sales Analytics - Tracks best-selling products, peak shopping times, and sales growth over time.

3. Customer Relationship Management (CRM):
       ● Customer Profiles - Stores customer contact information, purchase history, and preferences.
       ● Loyalty Programs - Manages loyalty points, rewards, and membership tiers to retain customers.
       ● Notifications and Promotions - Sends promotional emails, SMS, or app notifications for discounts, offers, or new arrivals.

4. Accounting and Financial Management:
       ● Expense Tracking - Records operational expenses like rent, utilities, salaries, and supplies.
       ● Revenue Reports - Provides detailed daily, weekly, monthly, or custom period sales reports.
       ● Tax Management - Calculates applicable taxes automatically and generates tax-ready reports.
       ● Profit and Loss Statements - Summarizes revenue, costs, and profits for better financial planning.

5. Employee Management:
       ● User Roles and Permissions - Different levels of access control for admins, managers, and sales staff.
       ● Shift Management - Records employee attendance, shift timings, and sales performance.
       ● Commission Tracking - Calculates staff commissions based on individual or team sales.
6. Reporting and Analytics:
       ● Sales Reports - Comprehensive insights into daily sales, top-selling products, customer visits, etc.
       ● Inventory Reports - Tracks inventory turnover rate, dead stock, and replenishment needs.
       ● Financial Reports - Profitability analysis, tax reports, cash flow statements.
       ● Custom Reports - Allows users to generate tailored reports based on specific needs.

7. Multi-Store/Branch Management (Optional):
       ● Centralized Management - Manages multiple shops from a single dashboard.
       ● Stock Transfers - Facilitates movement of inventory between branches.
       ● Branch-Specific Reports - Analyzes performance of individual outlets.

8. Security and Backup:
       ● Secure Logins - Enforces secure authentication with strong passwords and optional two-factor authentication.
       ● Activity Logs - Tracks actions performed by users for accountability.
       ● Automatic Backup - Ensures all critical data is backed up regularly to prevent data loss.
       ● Data Encryption - Protects sensitive customer and business information.

9. Integration Capabilities:
       ● E-commerce Integration - Syncs inventory and sales with online stores.
       ● Third-party Accounting Tools - Integrates with systems like QuickBooks, Xero, or custom financial tools.
       ● Payment Gateway Integration - Connects to various digital payment systems.

10. Mobile and Remote Access:
       ● Mobile App/Responsive Web Version - Allows owners and staff to monitor sales, inventory, and reports on the go.
       ● Cloud-Based Access - Enables secure remote access from anywhere, any time.

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Installation Modes available:
       ● On - Premise
       ● Remote Access