DALIA [Version 2.8.12]

Dalia is a software application designed to assist hotel operators and managers in handling various administrative and operational tasks in a hotel. It automates processes such as booking, front desk operations, billing, housekeeping management, and guest services. The goal of is to improve the efficiency, customer experience, and overall profitability of a hotel by providing centralized control over the hotel’s operations.

Key Features

1. User Management:
       ● Admin Panel - The admin panel is the central hub where hotel managers and staff can monitor and control the entire hotel operation. This includes overseeing reservations, guest check-ins, billing, housekeeping, and more.
       ● Staff Management - Staff members can have roles and permissions assigned to them based on their responsibilities (e.g., front desk staff, housekeeping, maintenance, etc.). The system allows for managing shifts, tasks, and performance tracking.
       ● Guest Profiles - The system allows the creation of guest profiles that store personal information, booking history, preferences, and loyalty program details. This helps in providing personalized services to guests during their stay.

2. Booking and Reservation Management:
       ● Online Booking - Guests can book rooms through an integrated online booking engine (website, third-party platforms, or mobile apps). The system checks room availability in real-time and provides immediate confirmation.
       ● Reservation Calendar - A visual calendar interface allows the hotel management to see room availability, upcoming bookings, cancellations, and other important information. This ensures optimal use of available rooms and minimizes overbooking.
       ● Room Types and Pricing - Hotels can define various room types (single, double, suite, etc.), set different price levels based on seasonality, and offer discounts or promotions to attract more guests.

3. Front Desk Operations:
       ● Check-In/Check-Out - Hotel staff can manage guest check-ins and check-outs smoothly. The system tracks guest arrival times, room assignments, and generates bills.
       ● Room Assignment - The system can automatically assign rooms based on guest preferences, availability, and room categories. Staff can make adjustments manually if required.
       ● Guest Communication - The system can send automatic confirmation emails, reminders, or SMS notifications to guests regarding their bookings, check-in times, and other important details.

4. Billing and Payment Management
       ● Invoicing - Once guests check out, the system generates an itemized invoice that includes room charges, additional services, taxes, and discounts.
       ● Payments - The system supports various payment methods, including cash, credit/debit cards, mobile payments, and online payments. It can integrate with third-party payment gateways for secure transactions.
       ● Split Billing - The system allows splitting payments if needed, for example, if multiple guests are sharing the cost of the room. It also supports group bookings and corporate accounts for billing.

5. Housekeeping Management
       ● Room Status Tracking - Housekeeping staff can update room statuses in real-time, such as "clean," "dirty," or "under maintenance." This ensures that front desk staff have up-to-date information when assigning rooms to guests.
       ● Task Scheduling - Housekeeping tasks such as cleaning rooms, changing linens, and refilling amenities can be scheduled and tracked using the system. This helps optimize workflow and reduce downtime.
       ● Inventory Management - The system tracks the inventory of cleaning supplies, linens, and other housekeeping materials. It can trigger alerts when supplies are running low, making it easier to manage reordering.

6. Maintenance Management
       ● Maintenance Requests - The system allows guests or staff to submit maintenance requests for things like broken appliances or plumbing issues. The maintenance team is notified, and they can address the issues promptly.
       ● Maintenance Scheduling - Preventive maintenance can be scheduled, such as regular checks on air conditioning units or elevators. The system tracks the maintenance history of all equipment and systems within the hotel.
       ● Repair Tracking - Staff can log repairs and track their status, from initial request to completion. This ensures that all issues are handled efficiently.

7. Reporting and Analytics
       ● Occupancy Reports - The system generates detailed reports on hotel occupancy rates, average daily rates (ADR), revenue per available room (RevPAR), and more. These insights help hotel managers make data-driven decisions.
       ● Financial Reports - The system provides comprehensive financial reports, including income, expenses, profit margins, and tax calculations. This is crucial for budgeting and financial planning.
       ● Guest Feedback - After check-out, guests can be prompted to fill out surveys, providing valuable feedback on their stay. This feedback can be analyzed to improve hotel services.

8. Customer Relationship Management (CRM):
       ● Loyalty Programs - The system can manage loyalty programs where repeat guests earn points or discounts based on their booking history. Personalized promotions can also be offered to high-value guests.
       ● Special Requests and Preferences - The system allows staff to track guest preferences, such as preferred room type, pillow type, dietary requirements, etc. This helps in offering personalized services that exceed guest expectations.
       ● Communication Channels - The system supports various communication channels, including email, SMS, and in-app messaging, to keep guests informed and engaged before, during, and after their stay.

9. Integrations:
       ● Third-Party Channel Management - The system can integrate with popular online travel agencies (OTAs) like Expedia, Booking.com, and Airbnb. This ensures that room availability is synchronized across all platforms, preventing double bookings.
       ● Point of Sale (POS) - The HMS can integrate with POS systems in restaurants, spas, and other hotel facilities. Charges from these services are automatically added to the guest’s bill.
       ● Payment Gateways - Integration with payment gateways like Stripe, PayPal, and others ensures secure and seamless transactions.

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Installation Modes available:
       ● On - Premise
       ● Remote Access